St. Albert Agency

They certainly don’t like to answer their phone. Shameful!!!!

Response: Hello. We’re sorry to hear that you have not been able to connect with one of our agents. Please email stalbert@allstate.ca your full name, details of your concern, policy number and contact information, so an Allstate representative can reach out to you.

Wish I could rate this zero. I have been trying to contact ANYONE at Allstate for over a month now and no one has gotten back to me. I’ve tried using the Allstate app and none of my requests are saving/going through. I can only imagine what it would be like for customers who have been in collisions; I just have a simple policy revision to make. They’re happily pulling money from my account every month, but I have yet to be contacted after various calls and emails. I even tried to contact agents that I dealt with last year, and they have all moved on from Allstate. I can see why.

Response: Summer, Our agency prides itself on providing the best customer service possible. I apologize that the service you received did not live up to your expectations, or ours. Please reach out to me at lcorsaut@allstate.ca if you wish to discuss in further detail. Sincerely, Laura Corsaut, St. Albert Agency Manager.

I had a bad experience with Allstate but I realize it is not the Saint Albert Branch. I am removed my original post here and applying it to the proper branch- the Edmonton North-Namao Agency on 97th Street. However, the problem with that branch might not be branch specific because my sales lady has been trying to help me get answers but she cannot even get the answers for me, from her own company! I cannot get anyone on the phone- I wait for over a half hour no one ever picks up. No one has called me, and no one has emailed me back- even when use the main phone lines or fill a form out online. Allstate raised my insurance with no reason by almost $30 a month, and they didn't send me my renewal documents until almost a month after the term renewed- so I was unaware of the price change and now I am locked in for a year. I have been trying to get answers from them since late February. Despite multiple attempts, I have received no answers from Allstate. As I said, even my sales person has tried to get me answers but no one internally is responding to her either. Allstate is a TERRIBLE company. I am looking for a new insurance company.

Response: Hi Cheryl. We can understand how frustrating it is to see an increase in premium. In addition to an increase in the volume of collisions happening on Canadian roads, the rising costs of vehicles, parts, and repairs has also impacted the insurance industry. We’re also seeing a rising trend of vehicle thefts, which is a contributing factor affecting insurance rates. Talk to your Allstate agent if you have any questions about your premium or insurance coverage. Visit allstate.ca and click on “Find an agency”.

I have been a satisfied customer for over 5 years. Recently while navigating an update to home insurance due to a move I experienced unanticipated hiccups with the update. Staff were attentive and ensured that all issues were rectified in a timely manner. They went out of their way to call an multiple emails ensuring all my concerns were addressed. To top it off the pricing of the plan remains up incredibly competitive.

Response: Dear Brayden, Thank you for taking the time to provide us with a great review. Sincerely, Laura Corsaut, Lethbridge Agency Manager

I have been with Allstate for 10 yrs and lately everything has gone terribly down hill, including trying to add vehicles to my existing account, you wait on hold for 4 plus hrs got hung up on many times. Then when dealing with a claim, so many stresses. Would not recommend

Response: Julie, Our agency prides itself on providing the best customer service possible. I apologize that the service you received did not live up to your expectations, or ours. Please reach out to me at lcorsaut@allstate.ca if you wish to discuss in further detail. Sincerely, Laura Corsaut, Lethbridge Agency Manager.

We contacted Ethan Reed from Allstate for our insurance this year. He was extremely helpful in finding us coverage to suit our needs and saved us thousands of dollars as well. Highly recommend him for all your insurance needs!!

Response: Dear Adrian, Thank you for taking the time to provide us with a great review. Sincerely, Laura Corsaut, Lethbridge Agency Manager