Agence d’Ottawa-Est–Orléans

If I could give Allstate 0 stars, I would. Long wait times for quotes, claims and client service. You may notice that all the positive reviews are from new clients. The sales team is ALWAYS available, but once you are a client, you can only communicate with the main client centre -- good luck with that! I filed my claim online and heard nothing back. Then I filed by phone and had to repeat all the information I had given online, and even after that, I heard nothing from anyone for another 3 weeks. I had to follow up. It took over 3 months to resolve the claim and communication was poor throughout. A different person on the phone each time and no responses, even from those I had communicated with before. Calls and emails went unanswered. I've been a client for 35 years and I'm shopping for another company. UPDATE: I found another insurance company and I'm saving a total of $1000 on my policies combined - I should have done this sooner. After I posted this review, Allstate responded and asked that I write to them so they can help me with my situation. So, I decided to give them one last shot...still waiting for them to respond. It was just probably an AI generated message, they don't actually care.

Réponse: Hello. Thank you very much for bringing this concern to our attention. To help better serve you, please email orleansagency@allstate.ca your full name, policy or claim number and contact information. We will get an Allstate representative to reach out to you.

Allstate so far have been amazing. I have switched to them since they gave me way better deal than TD where Amr helped me to change my insurance to allState. Their customer service has been amazing too. Recently, I had an issue with my insurance renwal and Georges have been really helpful and supportive and made sure I am happy. He went above and beyond. I recommend Allstate.

Réponse: Thank you very much for the positive review for our team, we will be sure to recognize Georges as you had mentioned him specifically. Sincerely, Derek Wright, Agency Manager

I'm with Allstate from last 4 yrs. On Friday I called Allstate regarding my missed payment due to change in credit-card. Initially Allstate fined me with $100 NSF charges as an standard procedure(2 policies), but Georges Khoury helped me out. He understood the situation and handled it very professionally. He was incredibly patient, polite and was an excellent help to me! I'm very pleased. Thank you George!

Réponse: Thank you Amit for the positive review for Georges. He is a huge part of our team. Sincerely, Derek Wright Agency Manager