London South Agency

Was on hold for 45 minutes . Once was on the call he was not able to help me out so he sent a follow up email so that I could sent more information and I got no response after 3 emails sent . over 2 weeks. I just called and they put me on hold and could not understand the person on the phone before I was put on hold ! Horrible service.

Response: Hi Dino. We are sorry to hear that you were unable to get a hold of anyone on our team. If you email londonwestmount@allstate.ca your full name, details of your concern, policy number and contact information, we will get an Allstate representative to reach out to you.

Allstate customer service is much to be desired. I was on hold for almost an hour and when I spoke to a rep and they were unable to assist me. They told me my issue was resolved however I received a follow up email advising me they needed more info. The email provided me with a number to call and I waited for 1/2 hour with no answer. The only number that was answered was for a sales rep who was unable to help. I literally have to go to the office for an answer. Sure glad I was not in a car accident. If I could give their customer service no stars I would.

Response: Hi Kirk. We’re sorry to hear that you have not been able to connect with one of our agents. Please email londonwestmount@allstate.ca your full name, details of your concern, policy number and contact information, so an Allstate representative can reach out to you.

Most useless branch ever! Visited their branch on 2 occasions, both instances NO AGENTS in the office to speak to! They say there's "no agents in on Mondays" What??? They open at 9am, only the receptionist is there. Manager strolls in after 10:30 am. Who is running this office??? Seriously Allstate! Big office area and it's empty. No agents in sight and a manager that shows up almost 2 hours after opening. I drove in almost an hour away to speak to someone face to face and only the receptionist was there. (She was great and as helpful as she could be) but it's unacceptable for a customer to take time out of their day to drive to their office only to be handed a phone to speak to someone who knows where. Took over an hour on the phone to resolve an issue that could have been handled in 15 minutes. Allstate, PLEASE RECONSIDER WHO YOU HAVE RUNNING THIS OFFICE. Your paying customers deserve better service. The reviews before me show that I'm not the only one who has faced poor service from this office.

Response: Hello. Thank you very much for bringing this concern to our attention. To help better serve you, please email londonwestmount@allstate.ca your full name, policy or claim number and contact information. We will get an Allstate representative to reach out to you.