Sarnia Agency

I left Allstate years ago due to their incredible long wait times on the phone. Went with them again after meeting an agent directly at my place of work who guaranteed me personal service. He had unfortunately since left the company. He gave me contact info for Jad at the Fanshawe location and told me he'd be able to help me. The 1st time I contacted Jad and told him I needed to change a vehicle on my policy his exact words were "so why are you calling me?" After explaining to him why he reluctantly helped me. I have changed vehicles again so I reached out to him again. Big mistake. He was incredibly rude and flat out told me he was too busy to help me and he only helps people who's policy he creates anyways. Told me I need to call in to the general number and wait on hold. He is the reason I am now waiting on hold to cancel my account. I'll pay more somewhere else to get actual customer service. Allstate Fanshawe....he should be fired, he is costing you customers!!

Response: Hello Jamie, thank you very much for bringing this concern to our attention. To help better serve you, please e-mail northfanshaweagency@allstate.cawith your full name, policy or claim number and contact information. We will get an Allstate representative to reach out to you.

I had an accident about 2 months ago (someone rear ended us) but nothing has been done, even though I called and left messages. The adjuster never picked up his phone or returned any messages. If he replies then it’s about 2 weeks later, always giving you some hope but then nothing gets done until another 2 weeks later when he feeds you some hope again. Called Allstate office on Fanshawe road, waited about an hour every day until my lunch break ran out and I wouldn’t get to talk to anyone. Once I pressed 1 ( if you want a quote) just to talk to someone, they picked up right away but they can’t do anything because they just handle quote only. Usually when you write a bad review they give you an email address to write to. I tried that a few weeks ago and I am still waiting for a response. If you want good service try some place else!! If you want bad service then come to Allstate!

Response: Hello. Thank you very much for bringing this concern to our attention. To help better serve you, please email northfanshaweagency@allstate.ca your full name, policy or claim number and contact information. We will get an Allstate representative to reach out to you.

I’ve been with Allstate for over 10 years and they used to provide excellent service but in the past 2 years it has been horrendous trying to deal with this company. Getting ahold of someone to start a new policy, you are put through in the matter of minutes but for existing customers, you sit on hold for literally hours and still don’t get ahold of anyone. I have been trying for days to speak to someone and have now waited on the phone for 2 hours on three separate occasions and still have not spoke to someone about my policy. Additionally, in the past few years I have done things to make my policy decrease in price (Drivewise, other discounts) and they only ever increase the price. I feel like they do not care for their customers at all and are extremely rude. I would not recommend this insurance company to anyone!

Response: Hi Rachel. We understand how frustrating it is to experience a long time on hold. Our teams are working hard to bring wait times down. Please email northfanshaweagency@allstate.ca your full name, policy number and contact information so that we can get you in touch with an Allstate representative.